Which areas do you cover?

I am based in Balham, South West London but I am happy to travel to other areas of London for in-home sessions. For online sessions, there is no geographical limit! For those based outside of London who would like to book an in-home session, the team of organisers on Declutter on Demand cover England and is ever-expanding so even if I can’t help, I’ll be able to find you another professional colleague who can!

I offer a free consultation for new clients for up to 30 minutes by telephone.  This is a great opportunity for us to speak and discuss what you require and therefore get your ideal results.

Can you take items away for me?

I cannot take rubbish to the tip because I do not have a waste carrier licence. However, I can assist you when loading your vehicle with items that need to be removed. There are also alternative arrangements including how to sell items and the removal of items, which I can advise you about. 

Will you force me to throw things away?

Definitely not because it is ultimately your decision! You will be making the choices as to which items to keep. I will guide you through the decision-making process and also provide recommendations as to how best to store or display your stuff.

What if I have to cancel?

If it is necessary to cancel, please give me as much notice as possible and we will first aim to re-schedule. Please note if you cancel with less than 48 hours’ notice before a session and you do not re-schedule, your deposit will not be returned.

Do I need to clean and tidy first?

No, there is no need to do this because we can tackle this as necessary as we go along. I will never be judgmental about what state your home is in but please bear in mind that I am a declutterer not a cleaner!

How long will it take?

It really depends on your pace because some people are quicker and some are slower and there is no right way to be! I will work at a pace that suits you but I can guarantee that by using me it will be far quicker than doing it alone!

What records will you keep about me?

I will keep all information you give me whether written or oral completely confidential. Please read my Privacy Policy for more information.

Will you take photos?

I will ask you whether you are happy for me to take before and after photos. This is a great motivator to see how far along the journey you have come and it also allows you to celebrate your achievements. I will not take or use photos without your express permission.

Are you insured?

Yes. Simplify Stuff has Public Liability Insurance & Professional Indemnity Insurance.